Shipping Policy

Shipping, tracking, and payment guidance

This policy explains how customers should verify shipments and understand delivery updates.

Shipment creation

A shipment should only be created for a real order with a real sender, receiver, package description, pickup location, and delivery destination.

Status updates

Status notes should describe the actual shipment step, such as label created, picked up, in transit, on hold, out for delivery, or delivered. Each note should apply only to that specific step.

Fees and customs

Any shipping, customs, insurance, storage, or delivery fee should be explained clearly in writing. Customers should verify the reason for the fee before payment.

Safety warning

Do not send gift cards, cryptocurrency, or repeated release payments. If you are unsure, contact support@cargozixlogistics.com before paying.